LUMA strives to stop prospects from falling into the “fish” of phone fraud

Given the rise in fraud circumstances which have used the pretext of debt with a service, the LUMA Power consortium on Friday will launch a safety marketing campaign as they search their prospects to not fall for the “fish” of telephone fraud.

The aim of the “Anti-Fraud” initiative is to create public consciousness in regards to the scams and fraud makes an attempt which were created previously months with vitality conglomerate customers and to supply dependable instruments to stop one of these incident. In response to the Federal Commerce Fee (FTC), in 2022, there have been 3,351 reported circumstances of fraud in Puerto Rico.

The announcement of the marketing campaign comes on days when the police media workplace reported {that a} telephone fraud scheme was beneath investigation after a Trujillo resident paid $1,000 for an ATH Móvil to a barbershop account after receiving a name from an alleged debt with the corporate.

“There are various purchasers who’ve been scammed, however they don’t contact LUMA they usually don’t inform us in regards to the state of affairs. Due to particular person circumstances, or due to some calls, and even due to occasions reported within the press, we all know individuals who develop into victims of one of these crime, and that’s why we’re excited To emphasise one of these marketing campaign, advising purchasers to guard your monetary data, stated Nurit Figueroa, director of the LUMA Buyer Voice workplace in Primera Hora.

Among the many sources out there, the corporate accountable for Puerto Rico’s electrical energy transmission and distribution system has included a useful resource on its web site the place it’s going to present recommendation on how prospects can defend themselves in order that they don’t fall for these felony actions. As well as, the communication effort could have a multifaceted marketing campaign on official social networks to introduce safety measures.

For instance, Figueroa has insisted that LUMA won’t ever ask prospects for private or monetary data over the telephone. As well as, the consortium won’t require its prospects to pay via ATH Móvil, PayPal, Venmo, pay as you go debit playing cards, or present playing cards.

In ATH Móvil’s personal case, the official confirmed it was “a cost methodology that LUMA just isn’t utilizing for the time being,” so it might be a key to deciphering the code if the interplay might be fraudulent.

Equally, LUMA could have an choice on the web site (, which can present sources and recommendation for “attacking” fraud calls and directions for reporting fraud makes an attempt, to each the police and the union’s customer support workplace.