Cuba on-line reserving web site Ticket has apologized for the issues it has been having for days, however nonetheless no answer. This Saturday, for instance, many shoppers won’t be able to entry CADECA providers.
“The ticket software presents issues in its operation. We ask customers to familiarize themselves with the official ticket and CADECA accounts”, they indicated this Friday from the Casas de Cambio community account.
The reality is that CADECA introduced within the final hours that “on account of issues offered on the platform” or “the appointments for this August 26 haven’t been given”.
Because the Cuban authorities tries to make banking entry nearly obligatory, the platform to ebook appointments for international foreign money trade, justice procedures or shopping for gasoline has been down for days and clients don’t know what to do with their tickets.
“I used to be 160 on Wednesday, how am I now? Can somebody clarify that to me?” requested consumer Elaine Rodriguez.
“Since February, I’ve been ready for an appointment at CADECA de Belascoáin in Havana,” Gretel González Cisneros stated in the identical vein.
One other particular person wrote: “One other feat of Cuban civil engineering. I missed the ticket and who do I complain to. Please somebody in command of this platform clarify to those that are on latest shifts the way it will proceed”.
Kadega and ticket
Regardless of the ticket’s assurance that “channels of communication are at your disposal to make clear doubts, present solutions and inform you about necessary updates,” the customer support didn’t reply to customers.
Clients themselves have described their experiences with different platform failures.
“On account of a mistake within the software, the ready room for CADECA was canceled from Might 8, I referred to as a number of occasions and so they took my knowledge and instructed me to attend, the reality is that they by no means restored it,” stated Ileana Santos.
Mom Gonzalez stated that “in response to the Artemisa Provincial Justice Directorate, they haven’t been linked for two months” and he or she wonders who she will consider.
“You possibly can name CADECA and ask which listing you might be on and so they offers you a listing for immediately, the day earlier than and tomorrow relying on who’s caring for you and who desires that can assist you,” steered Cesia Gabriela Andrade.